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Solrite Energy
CA Welcome Call Script
Opening
Congratulations on your new solar system and welcome to the Solrite Energy family! We will be doing this short welcome call to verify your agreement details and complete your account creation. This will just take a few minutes of your time. Simply click the button that corresponds to your answer choice, and please verbally express your answer choice out loud. Do we have your permission to proceed?
1
Can you please confirm that your first and last name below are spelled correctly?
2
Can you please confirm the address where the solar system will be installed is correct as shown below?
3
Can you please confirm the phone number and email that were used when you signed your agreement are correct as shown below?
4
Do you understand that our energy expert does not represent your local utility or government agency?
5
Have you received and reviewed your Solrite PPA agreement and the right to cancel?
6
Do you understand that the term of your Solrite PPA agreement and warranties is for 25 years?
7
Do you understand that your agreement is for the solar system and associated equipment only, and that any additional services such as roofing, HVAC, promotions from sales, or any other promise is handled outside of your PPA agreement with Solrite and is instead an agreement with the installation contractor or sales partner?
8
The estimated monthly payment as shown below is fixed and based on the current estimated annual production of your system. Do you understand this may change if there are system design or layout changes that occur before the installation of your system?
9
Do you understand that the annual percentage increase for your agreed monthly payment is the amount shown below?
10
Do you know that any projections regarding savings and future electricity prices are estimates based on your current electrical usage and utility prices?
11
Your system includes an essential load battery backup system. This is designed to optimize your utility savings while creating peace of mind at home. Do you understand that the preferred location to install the battery units is inside of a garage or structure?
12
Do you understand that you may still have utility charges and may still have to purchase additional electricity from your utility company if you consume more than your system is able to offset?
13
For Solrite to monitor and ensure the seamless performance of your system, a home must have hardwired internet. Hotspot devices do not qualify. Can you verify that you have active home internet?
14
Do you understand that the following are your options if you want to sell your home during the term of the agreement?
  1. Transfer your agreement to the new homeowner who meets the credit requirements.
  2. Transfer the agreement and pay a transfer fee if the new homeowner does not meet the credit requirements.
  3. Purchase the system outright.
  4. Prepay the remaining payments and transfer the use of the system to the new owner.
Closing
Thank you for your time today and for your trust in us to make this transition the best it can be. If you have any additional questions, please refer to your Solrite energy representative. We are here to support you and are excited to have you as part of the Solrite Energy family!